Returns & Exchanges
At FliteSail, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
- Products may be returned within 7 days from the date of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- A valid proof of purchase (invoice or receipt) is required.
Non-returnable items
- Digital products or licenses
- Customized or special-order products
- Items damaged due to misuse, negligence, or improper handling
Exchanges
- Exchanges are accepted only for defective or damaged items.
- Any defect or damage must be reported within 48 hours of delivery.
Refunds
- Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days.
For all return or exchange requests, please contact us at support@flitesail.com.